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-   -   Help.Device shows red when running live monitoring (http://forums.netbraintech.com/showthread.php?t=21637)

agarza 07-03-2017 12:03 PM

Help.Device shows red when running live monitoring
 
Help.Device shows red when running live monitoring as if it was down but is not. Therefore unable to pull/export of this device.

NetBrainTAC 07-03-2017 11:46 PM

Re: Help.Device shows red when running live monitoring
 
Quote:

Originally Posted by agarza (Post 23617)
Help.Device shows red when running live monitoring as if it was down but is not. Therefore unable to pull/export of this device.

Alfredo,
Before to monitor the device, please make sure the SNMP works for the device.
You can easy to tune the device in shared device setting.
http://ws2.netbraintech.com/download...4_11-42-40.jpg
From the tune log, you can find the SNMP status. If the SNMP works, try to monitor the device again. If the issue still exists, please send us the Tune log for further analysis.


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