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-   -   Fail to see correct version and model info (http://forums.netbraintech.com/showthread.php?t=21642)

Ellen1 07-14-2017 01:19 AM

Fail to see correct version and model info
 
Hi, some of my devices fail to show correct version and model information in the device properties, please advise.

NetBrainTAC 07-14-2017 02:52 AM

Re: Fail to see correct version and model info
 
Hi, Ellen1, could you please try to rediscover these devices with “Retrieve Device/Module/Interface inventory information” option checked? If the devices can be successfully discovered but the issue still persists, please kindly send the Qmap to [email protected] and we will help you ASAP.
Thanks,


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