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Search: Posts Made By: Wengong Sun
Forum: NetBrain Product 05-13-2018, 11:36 PM
Replies: 1
Views: 857
Posted By Wengong Sun
Re: .net version

NetBrain IEv7.0 release is using the .net 4.5.

Generally, NetBrain windows instllers will install the .net automatically.
Forum: NetBrain Product 05-13-2018, 10:11 PM
Replies: 1
Views: 883
Posted By Wengong Sun
Re: Does our existing API allow for compatibility with 7.0 REST API?

Yes, NetBrain IEv7.0 release supported the REST API and please refer to the following link for more details

https://www.netbraintech.com/ftp/IE70b/OnlineHelp/index.html?single-source-of-truth.htm
Forum: NetBrain Product 04-12-2018, 01:44 AM
Replies: 1
Views: 2,624
Posted By Wengong Sun
Re: NetBrain SOAP API web services

Sorry for the inconvenience and it seems that CEv6.2 doesn't include the soap api web services. I will ask our document team to edit the online help. Can you please explain your issues in more...
Forum: NetBrain Product 03-09-2018, 01:29 AM
Replies: 1
Views: 2,374
Posted By Wengong Sun
Re: Our WAPs are not being added to the inventory. WLC settings are correct.

The LWAP is in Do Not Scan list by default, please go to Domain Management page >Do Not Scan, uncheck LWAP, rediscover.
http://ws2.netbraintech.com/download/SunWG/pictures/dontscan.png

If it...
Forum: NetBrain Product 03-07-2018, 04:30 AM
Replies: 1
Views: 2,353
Posted By Wengong Sun
Re: Can I use wildcards when utilizing search function in WS?

Our IEv7.0b1 supports the wildcards. please refer to the following screenshot
http://ws2.netbraintech.com/download/SunWG/pictures/wildcards.png

However, our EEv6.x doesn't support it...
Forum: NetBrain Product 03-02-2018, 12:52 AM
Replies: 1
Views: 825
Posted By Wengong Sun
Re: Cluster Matches More Than 1 Site

Can you please refer to the following doc to see if it can be resolved?

http://ws2.netbraintech.com/download/SunWG/doc/How%20to%20Fine%20Tune%20and%20Maintain%20Site%20Hierarchy.pdf
Forum: One-Skill-at-a-Time 02-22-2018, 02:37 AM
Replies: 5
Views: 1,999
Posted By Wengong Sun
Re: Can NetBrain be installed on the Windows Server 2016

We don't do fully test on Windows Server 2016. How long have you been using EEv6.2a1 NS on the Windows Server 2016?
Forum: One-Skill-at-a-Time 02-12-2018, 08:23 PM
Replies: 5
Views: 1,999
Posted By Wengong Sun
Re: Can NetBrain be installed on the Windows Server 2016

I am sorry to say that we don't support EEv6.x on Server 2016.

By the way, NetBrain EEv6.x is on its extended support. It is a better choice to upgrade to the latest IEv7.0b1
Forum: NetBrain Product 02-02-2018, 02:17 AM
Replies: 1
Views: 1,055
Posted By Wengong Sun
Re: Visio 2016 Export

We may need to get more info to understand the issue that you are having now.

1. Is the first time that you have this issue? And are there any other have the same issue in your orginization?

2....
Forum: NetBrain Product 01-15-2018, 09:51 PM
Replies: 36
Views: 73,074
Posted By Wengong Sun
Re: Tell us the "Unclassified Device" in NetBrain

Can you please try the following doc to see if you can resolve this issue or not?
http://ws2.netbraintech.com/download/SunWG/doc/How%20to%20Resolve%20Unclassified%20Devices.pdf
Forum: NetBrain Product 01-11-2018, 12:53 AM
Replies: 1
Views: 982
Posted By Wengong Sun
Re: Cannot extend L2 neighbour in NetBrain IEv7.0 map

I am thinking that you may not have executed a benchmark task. NetBrain will build L2 topology during a benchmark task. Here is the comparison:

Before the benchmark task:...
Forum: One-Skill-at-a-Time 11-11-2017, 10:33 PM
Replies: 1
Views: 1,394
Posted By Wengong Sun
Re: Failed to activate the License

Please double check the following configuration to see if it set as 0. In NetBrain IEv7.b and IEv7.0b1 system, please set as 1 if you are using Linux MongoDB database. ...
Forum: One-Skill-at-a-Time 11-08-2017, 04:07 AM
Replies: 5
Views: 1,999
Posted By Wengong Sun
Re: Can NetBrain be installed on the Windows Server 2016

Yes, we have supported the Windows Server 2016 (Standard/Datacenter Edition) in our latest release IEv7.0b1
Forum: NetBrain Product 09-29-2017, 03:36 AM
Replies: 1
Views: 5,039
Posted By Wengong Sun
Re: Fail to log in NetBrain due to Database issue

Could you please do the followings to see if this issue can be resolved?
1. Test if your MongoDB is working well or not:
mongo --host $your_mongodb_server_ip:27017 -u $your_mongodb_username -p...
Forum: One-Skill-at-a-Time 09-27-2017, 05:40 AM
Replies: 1
Views: 1,531
Posted By Wengong Sun
Re: Fail to install MongoDB with and error of "The free space of data folder is less than 50GB."

Could you please make sure the destination directory has more than 50GB free space to save all the data files and 10GB free space to save all the log files before install NetBrain MongoDB.
You can...
Forum: NetBrain Product 08-18-2017, 01:45 AM
Replies: 1
Views: 1,773
Posted By Wengong Sun
Re: What ports are that NetBrain is listening

These random listening ports are related to one of the plugin in NetBrain, that is from the integration with NetCool. You can actually ignore that listening port if you are not using NetCool...
Forum: NetBrain Product 08-15-2017, 09:55 PM
Replies: 1
Views: 1,701
Posted By Wengong Sun
Re: Export data folders such as route/ ARP/ MAC table failed with the error of Compressed (zipped) Folders Error

It seems that you are not using the Chrome, could you please switch to Chrome to see if this issue still exists? NetBrain IEv7.0 is not supported well in other browsers currently
Forum: NetBrain Product 08-15-2017, 09:50 PM
Replies: 1
Views: 1,545
Posted By Wengong Sun
Re: Latest NetBrain CE version is 6.0. Will the 6.2 additions be introduced into CE?

NetBrain will release a CE6.2 later which will include some new feature.
Forum: NetBrain Product 07-21-2017, 02:22 AM
Replies: 1
Views: 1,818
Posted By Wengong Sun
Re: NetBrain Site Maps 101

We can set the border interface to connect the two sites.
http://ws2.netbraintech.com/download/SunWG/pictures/site_connection.png
Note::
1. One device should only be added into one site

If you...
Forum: One-Skill-at-a-Time 07-07-2017, 02:52 AM
Replies: 1
Views: 2,414
Posted By Wengong Sun
Re: Cannot select a shared workspace in my workstation

Can you access your NetBrain Server from the PC on which your current workstation installed? If not, could you please fix the connection issue first and then try the followings to see if it can be...
Forum: One-Skill-at-a-Time 07-06-2017, 11:14 PM
Replies: 1
Views: 2,050
Posted By Wengong Sun
Re: There is an error of Search: Failed to initiate Jscript engine when login NetBrain from workstation

The root cause of this error may be that your Jscript.dll may not be registered correctly. Could you please try the followings to see if this issue can be resolved or not?

1. Run command prompt as...
Forum: One-Skill-at-a-Time 06-29-2017, 05:26 AM
Replies: 1
Views: 2,106
Posted By Wengong Sun
Re: Netbrain Query all VLANs in a Report

We may need more info regarding to this case. Could you please provided some samples for this?

Besides, I think it may be more convenient to communicate via the emails since we may need to...
Forum: One-Skill-at-a-Time 05-24-2017, 07:26 AM
Replies: 2
Views: 2,590
Posted By Wengong Sun
Re: How can I use NetBrain EEv6.2a1 workstation in a Multi RDP environment ?

First, we need to install NetBrain workstation by the followings, take indows 2012 R2 for example:

1. Install the “Remote desktop service” role on Windows 2012 R2
# Click Start, type...
Forum: One-Skill-at-a-Time 05-24-2017, 05:32 AM
Replies: 1
Views: 2,292
Posted By Wengong Sun
Re: How do I could map my own network

You can experience NetBrain via the following two ways:

One is using our Instant Trial via which you can try all the feature of NetBrain on our lab instead of your own network. After registering...
Forum: One-Skill-at-a-Time 05-22-2017, 03:22 AM
Replies: 1
Views: 2,584
Posted By Wengong Sun
Re: Unable to export to Qmap to Visio In Visio 2016

I encountered a familiar issue with you. Could you please verify the following two File Block Settings options to make sure they are unchecked on your PC?...
Showing results 1 to 25 of 32

 
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