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Search: Posts Made By: Wengong Sun
Forum: One-Skill-at-a-Time 11-11-2017, 11:33 PM
Replies: 1
Views: 94
Posted By Wengong Sun
Re: Failed to activate the License

Please double check the following configuration to see if it set as 0. In NetBrain IEv7.b and IEv7.0b1 system, please set as 1 if you are using Linux MongoDB database. ...
Forum: One-Skill-at-a-Time 11-08-2017, 05:07 AM
Replies: 1
Views: 149
Posted By Wengong Sun
Re: Can NetBrain be installed on the Windows Server 2016

Yes, we have supported the Windows Server 2016 (Standard/Datacenter Edition) in our latest release IEv7.0b1
Forum: NetBrain Product 09-29-2017, 04:36 AM
Replies: 1
Views: 2,355
Posted By Wengong Sun
Re: Fail to log in NetBrain due to Database issue

Could you please do the followings to see if this issue can be resolved?
1. Test if your MongoDB is working well or not:
mongo --host $your_mongodb_server_ip:27017 -u $your_mongodb_username -p...
Forum: One-Skill-at-a-Time 09-27-2017, 06:40 AM
Replies: 1
Views: 442
Posted By Wengong Sun
Re: Fail to install MongoDB with and error of "The free space of data folder is less than 50GB."

Could you please make sure the destination directory has more than 50GB free space to save all the data files and 10GB free space to save all the log files before install NetBrain MongoDB.
You can...
Forum: NetBrain Product 08-18-2017, 02:45 AM
Replies: 1
Views: 701
Posted By Wengong Sun
Re: What ports are that NetBrain is listening

These random listening ports are related to one of the plugin in NetBrain, that is from the integration with NetCool. You can actually ignore that listening port if you are not using NetCool...
Forum: NetBrain Product 08-15-2017, 10:55 PM
Replies: 1
Views: 729
Posted By Wengong Sun
Re: Export data folders such as route/ ARP/ MAC table failed with the error of Compressed (zipped) Folders Error

It seems that you are not using the Chrome, could you please switch to Chrome to see if this issue still exists? NetBrain IEv7.0 is not supported well in other browsers currently
Forum: NetBrain Product 08-15-2017, 10:50 PM
Replies: 1
Views: 658
Posted By Wengong Sun
Re: Latest NetBrain CE version is 6.0. Will the 6.2 additions be introduced into CE?

NetBrain will release a CE6.2 later which will include some new feature.
Forum: NetBrain Product 07-21-2017, 03:22 AM
Replies: 1
Views: 755
Posted By Wengong Sun
Re: NetBrain Site Maps 101

We can set the border interface to connect the two sites.
1. One device should only be added into one site

If you...
Forum: One-Skill-at-a-Time 07-07-2017, 03:52 AM
Replies: 1
Views: 1,313
Posted By Wengong Sun
Re: Cannot select a shared workspace in my workstation

Can you access your NetBrain Server from the PC on which your current workstation installed? If not, could you please fix the connection issue first and then try the followings to see if it can be...
Forum: One-Skill-at-a-Time 07-07-2017, 12:14 AM
Replies: 1
Views: 876
Posted By Wengong Sun
Re: There is an error of Search: Failed to initiate Jscript engine when login NetBrain from workstation

The root cause of this error may be that your Jscript.dll may not be registered correctly. Could you please try the followings to see if this issue can be resolved or not?

1. Run command prompt as...
Forum: One-Skill-at-a-Time 06-29-2017, 06:26 AM
Replies: 1
Views: 873
Posted By Wengong Sun
Re: Netbrain Query all VLANs in a Report

We may need more info regarding to this case. Could you please provided some samples for this?

Besides, I think it may be more convenient to communicate via the emails since we may need to...
Forum: One-Skill-at-a-Time 05-24-2017, 08:26 AM
Replies: 2
Views: 996
Posted By Wengong Sun
Re: How can I use NetBrain EEv6.2a1 workstation in a Multi RDP environment ?

First, we need to install NetBrain workstation by the followings, take indows 2012 R2 for example:

1. Install the “Remote desktop service” role on Windows 2012 R2
# Click Start, type...
Forum: One-Skill-at-a-Time 05-24-2017, 06:32 AM
Replies: 1
Views: 1,015
Posted By Wengong Sun
Re: How do I could map my own network

You can experience NetBrain via the following two ways:

One is using our Instant Trial via which you can try all the feature of NetBrain on our lab instead of your own network. After registering...
Forum: One-Skill-at-a-Time 05-22-2017, 04:22 AM
Replies: 1
Views: 1,077
Posted By Wengong Sun
Re: Unable to export to Qmap to Visio In Visio 2016

I encountered a familiar issue with you. Could you please verify the following two File Block Settings options to make sure they are unchecked on your PC?...
Forum: NetBrain Product 04-20-2017, 06:25 AM
Replies: 30
Views: 60,389
Posted By Wengong Sun
Re: Tell us the "Unclassified Device" in NetBrain

It seems that we don't support this device type currently could you please create a MVS feature request on for this issue?
Forum: NetBrain Product 03-30-2017, 06:19 AM
Replies: 1
Views: 1,412
Posted By Wengong Sun
Re: Your browser does not support JavaScript

It may be caused by your browser security settings. Please do the followings to enable your browser active scripting
Forum: NetBrain Product 02-19-2017, 11:04 PM
Replies: 1
Views: 1,680
Posted By Wengong Sun
Re: Backup database in 6.2

Please do the followings to backup your NetBrain DB
Forum: One-Skill-at-a-Time 02-10-2017, 05:54 AM
Replies: 1
Views: 1,706
Posted By Wengong Sun
Re: Write permissions to the NetBrain installation folders in xenapp folder

This may be caused by Admin or Network Service may not have "full control" over Netbrain related folders.

Could you please do the followings to give a try?

1. Check if admin and network service...
Forum: One-Skill-at-a-Time 02-10-2017, 05:48 AM
Replies: 1
Views: 1,527
Posted By Wengong Sun
Re: I encounter an HTTP Error 403.14 -Forbidden error

This may be an installation issue and I replicated this issue in my lab by disable the option below
Forum: One-Skill-at-a-Time 11-11-2016, 04:30 AM
Replies: 1
Views: 3,005
Posted By Wengong Sun
Re: What's the differences between NetBrain CE and EE

NetBrain CE version is mainly focused for portability and Enterprise Edition mainly focuses on a centralized deployment.

Unfortunately, the CE version cannot be installed on a VM for security...
Forum: One-Skill-at-a-Time 11-10-2016, 04:50 AM
Replies: 1
Views: 3,271
Posted By Wengong Sun
Re: Is there a Mac installer for NetBrain

Currently, NetBrain software doesn’t support MAC Operating System. You can run NetBrain through a Windows virtual machine on the Mac OS and Vmware or Oracle Virtural Box is recommended since NetBrian...
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