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Forum: NetBrain Product 06-16-2010, 04:49 PM
Replies: 1
Views: 14,485
Posted By QuestionForTAC
Re: Feature request: search user accounts

Very good suggestions, we'll improve the web admin features in our future release.
Thanks.
Forum: NetBrain Product 06-02-2010, 06:28 PM
Replies: 4
Views: 24,498
Posted By QuestionForTAC
Re: Eliminating duplicates when HostName change

You guys showing the two cases below for device hostname changes:
1. IP same, hostname changed (recoyle's case):
- After auto discovery, netBrain will list both hostnames under the "Interfaces of...
Forum: NetBrain Product 06-02-2010, 05:53 PM
Replies: 4
Views: 20,800
Posted By QuestionForTAC
Re: Disconnected device issues

For Q1, you can check the "Discovery Report" in Workspace menu, which will list all new & missed (deleted) devices. To remove the "missed devices", select multiple devices in the table, right click...
Forum: NetBrain Product 06-02-2010, 05:33 PM
Replies: 6
Views: 24,779
Posted By QuestionForTAC
Re: Duplicate IP addresses

Great suggestion, we'll add to our roadmap. Thanks.
Forum: NetBrain Product 05-26-2010, 02:38 PM
Replies: 3
Views: 19,832
Posted By QuestionForTAC
Re: Add to device group / batch export

Try "Shift-Click" which will select all devices with same device-type.
To create a report for a group of devices, right click that "device group" > Properties > Export
To create reports for all...
Forum: NetBrain Product 05-26-2010, 03:40 AM
Replies: 1
Views: 15,162
Posted By QuestionForTAC
Re: How to classify the devices to router/switch?

Because Workstation sets the SNMP failed devices as router type.

Solution:
Enable snmp access, redo L3 discovery, or manually change device type.
Forum: NetBrain Product 05-26-2010, 03:37 AM
Replies: 1
Views: 15,162
Posted By QuestionForTAC
How to classify the devices to router/switch?

Why L3 discovery auto set my IOS switch 6509 as a router type?
How to fix it?
Forum: NetBrain Product 05-26-2010, 02:22 AM
Replies: 0
Views: 13,492
Posted By QuestionForTAC
How to set up a web link for a device using NetBrain Workstation OE?

To set up a web link

1. Click the expansion button in Live Access module of Home ribbon.
http://forums.netbraintech.com/img/liveaccessexpand.png

2. Click the Web Browser option....
Forum: NetBrain Product 05-06-2010, 02:45 AM
Replies: 1
Views: 15,390
Posted By QuestionForTAC
Re: Essential services on Enterprise Server and Network Server

Services for Enterprise Server:
ASP.NET State Service
Netbrain Benchmark Schedule
PostgreSQL Database Server 8.2 for NetBrain
Secondary Logon
World Wide Web Publishing Service
IIS Admin Service...
Forum: NetBrain Product 05-06-2010, 02:43 AM
Replies: 1
Views: 15,390
Posted By QuestionForTAC
Essential services on Enterprise Server and Network Server

After you finish installing the Enterprise Server and Network Server, please check if all essential services are started.
Step1: Right-click My Computer on desktop and then select Manage option. The...
Forum: NetBrain Product 05-06-2010, 02:06 AM
Replies: 0
Views: 13,984
Posted By QuestionForTAC
How to check the benchmarked data and benchmark log?

To check if the benchmark job collected the data,

1. Right click on the device > Device Data > MAC Table.
2. Change the source to see the data in different timeslots in different DataFolders...
Forum: NetBrain Product 05-06-2010, 01:57 AM
Replies: 1
Views: 16,657
Posted By QuestionForTAC
Re: Why NetBrain prompts invalid when discovering L2 topology?

The default minimal subnet mask for LAN discovery is 24. You need to change the value manually.

To change the minimal subnet mask:

1. Click the Option button in Discover L2 Topology of LAN...
Forum: NetBrain Product 05-06-2010, 01:48 AM
Replies: 1
Views: 16,657
Posted By QuestionForTAC
Why NetBrain prompts invalid when discovering L2 topology?

I was running the "LAN Discovery (http://www.netbraintech.com/netbrain-product/architect-edition/architect-edition.php)". When I tried to import the LAN for a subnet NetBrain prompted that it is not...
Forum: NetBrain Product 05-05-2010, 03:32 AM
Replies: 1
Views: 16,174
Posted By QuestionForTAC
Re: How can I use my own work template for one-click network document?

Step1: Launch one-click document, click Advanced button in Network Documentation window. The Edit Network Documentation Template window opens.
Step2: Select *Select… option from Word Style File...
Forum: NetBrain Product 05-05-2010, 03:27 AM
Replies: 1
Views: 16,174
Posted By QuestionForTAC
How can I use my own word style template for one-click network document?

I know NetBrain workstation provides a default word style template for one-click document, but some companies/sites have their own word template for network documentation, how to use the existing...
Forum: NetBrain Product 04-30-2010, 04:14 AM
Replies: 1
Views: 16,824
Posted By QuestionForTAC
Re: How to retrieve confg in non-privilege mode using 'show configuration' command

Attach a video for the operations.
(http://www.netbraintech.com/ftp/Retrieve_configuration_in_non-privilege_mode.rar)http://www.netbraintech.com/ftp/Retrieve_configuration_in_non-privilege_mode.rar
Forum: NetBrain Product 04-29-2010, 04:53 AM
Replies: 1
Views: 16,824
Posted By QuestionForTAC
How to retrieve confg in non-privilege mode using 'show configuration' command

As you know, to retrieve the live configuration files, NetBrain workstation needs to enter the privilege mode and issue the 'show run' command by default. How can I retrieve the configuration ...
Forum: NetBrain Product 04-18-2010, 10:55 PM
Replies: 0
Views: 138,676
Posted By QuestionForTAC
Activate license via email when your server is not connected to Internet directly

If your computer is not connected to Internet, select the Activate by email option in the Activate License window to activate the license.

Fill in the License ID, Password, First Name, Last Name...
Forum: NetBrain Product 04-18-2010, 10:37 PM
Replies: 0
Views: 138,499
Posted By QuestionForTAC
 Install PostgreSQL component with error "postgresql.conf not found" prompt

To fix it up. Please check if the Secondary Logon service is running or not. Start this service. Then uninstall and re-install the Enterprise Server.
...
Forum: NetBrain Product 03-29-2010, 03:16 AM
Replies: 3
Views: 29,525
Posted By QuestionForTAC
Re: How to resolve trial license activation failure

Possible reasons:
3. There isn’t a physical NIC installed on your PC.

Error message:
“Invalid Parameter”
“Failed to get network card address”
Solution:
l Check if the physical NIC is...
Forum: NetBrain Product 03-29-2010, 03:16 AM
Replies: 3
Views: 29,525
Posted By QuestionForTAC
Re: How to resolve trial license activation failure

Possible reasons:
2. There is username/password authentication in the proxy.

Error message:
Proxy Authentication Required, please check the Network connection.
Solution:
l Disable the...
Forum: NetBrain Product 03-29-2010, 03:15 AM
Replies: 3
Views: 29,525
Posted By QuestionForTAC
How to resolve trial license activation failure

For version PE, AEv2.3.J

Possible reasons:
1. Problems with your Internet connection.

Error message:
(System error info), please check the Network connection.
Solution:

Make sure you...
Forum: NetBrain Product 01-24-2010, 11:42 PM
Replies: 2
Views: 19,079
Posted By QuestionForTAC
FAQ: How can I make a new vendor/model available in NetBrain Workstation?

I have a Nortel device, how do I import it into a workspace and use it?
Forum: NetBrain Product 12-24-2009, 10:01 PM
Replies: 2
Views: 27,997
Posted By QuestionForTAC
Activation of trial license failed in Windows 2003.

When I try to activate my trial license a failed message pops up.

http://forums.netbraintech.com/img/licfailed.gif
Forum: NetBrain Product 12-24-2009, 04:58 AM
Replies: 1
Views: 22,561
Posted By QuestionForTAC
"1607: Unable to install InstallShield Scripting Runtime" error

When I am installing NetBrain Workstation, an error message dialog pops up.
"1607: Unable to install InstallShield Scripting Runtime". How to figure it out?

...
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