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Old 12-25-2012, 09:40 PM
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Default User activated license from license tools but GS server web page failed to update

**Problem: User activated license from license tools but GW server web page did not pick up the license

**Root Cause: the license file has no enough permissions to be accessed by the ES webservice
When you activate the license the system will write the license information into the license file and the attribute of this license file will be changed.
Above error message means that the attribute of the license file cannot be changed and the only reason is that the system does not have enough permissions to write.

We can locate the cause of the license issue by checking the log file license.log in log folder on ES, here are some error messages.
- 11/06/13 15:00:51 message: NetBrain Enterprise Server CANNOT CHANGE ATTRIBS
- 11/06/13 15:00:51 message: NetBrain Enterprise Server Check Result -1

**Solution:
1. Locate the license file netbrain_uap.ini in the folder C:\WINDOWS\system32\ (for 64bit OS, the folder is c:\WINDOWS\SysWOW64)
2. Right-click the file and select properties option to open the properties window, click the security tab and check the permissions.
3. Make sure follow users/groups have full permission: Administrators/Network service/System/Users. You might need to add "everyone" group with full permission if above changes are not enough (see the attachment: License file properties)
4. Click OK to close the window when finished.
5. verify by check the license in GS webpage.


**Applicable To: All ES editions
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