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Old 04-18-2013, 09:56 PM
NetBrainTAC NetBrainTAC is offline
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Default The Retrieve Live Data fails on most of devices due to using Jumpbox

Problem:
There is a session no. limitation issue between WS,NS and Jumpbox. The max number of sessions between WS and NS is 24, and the max number of sessions between NS and Jumpbox is 3. So most of devices will be time-out when doing the Retrieve Live Data operation.


Solution:
1.If the jumpbox has no limitation about the max concurrent sessions,
(1)Navigate to @\NetBrain\Network Server\conf, open the fix_livesetting.ini with notepad and add one entry: MaxConnectionViaJumpbox=24
(2)Restart the nbproxyserver service.
2. If the jumpbox has the limitation, letís say 5.
(1)Navigate to @\NetBrain\Workstation Operator Edition\conf, open the file fix_livesetting.ini with notepad, modify the entry proxyclithread=24 to proxyclithread=5
(2)Restart the nbproxyserver service.

Applicable to: OEV4.1M2
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