[alan.holman@siriuscom.com]

After adding the SDN Module into our 7.1 version our previous domains all added a -1 value in the Maximum Ports and Maximum CPU Processors fields. We cannot set these to 0 or add additional nodes counts. Any assistance in how these -1's can be set to 0 would be of most help. We have over 43 domains in our NetBrain implementation and this is causing quite an issue.

[NetBrainTAC]

Hi Alan,
This is Miranda from Netbrain support team. Your colleague CJ has submitted the same case and I am the one following it. I have escalated this issue to the highest priority, currently logs has been collected and our developers are working proactively on it.
Sorry for the inconvenience, we will keep you updated!

[alan.holman@siriuscom.com]

Originally Posted by NetBrainTAC

Hi Alan,
This is Miranda from Netbrain support team. Your colleague CJ has submitted the same case and I am the one following it. I have escalated this issue to the highest priority, currently logs has been collected and our developers are working proactively on it.
Sorry for the inconvenience, we will keep you updated!

Thanks Miranda. This is stopping us from utilizing the tool for one of our customers and is deemed now critical. How can we put some pressure to get this resolved?

Alan Holman
Manager - Managed Services Networking
Sirius Computer Solutions

[alan.holman@siriuscom.com]

Found the problem, it seems that if all CPU's licenses are allocated to a single domain under NetBrain 7.1a that the ability to change a bogus state on other domains are restricted. After decreasing the number of CPU Licenses from the single domain, we were able to zero out all the -1 attributes from Port & CPU fields from the rest of the domains.

[NetBrainTAC]

Hi Alan,
Thank you very much for the explanation!
I also heard from our team that the issue was solved after a meeting. Please feel free to contact us if you need further assistance!

Miranda