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Old 08-27-2020, 04:13 PM
dclick_denton dclick_denton is offline
 
Join Date: Aug 2020
Posts: 3
Default Missing Qapps/Parsers after upgrade

I do have an open case, but wanted to see if anyone had this happen.

we upgraded from 8.01 to 8.03 and had a couple of issues.
First, during the windows 2-in-1 deployment, the setup routine crashed, and we had to reboot the server. when we restarted the setup, there more issues.

we finally got everything installed and it looked good - but I just noticed all the built-in Qapps and Parsers are gone. I think we are missing alot of the default runbooks as well.
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Old 08-27-2020, 10:21 PM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 523
Default Re: Missing Qapps/Parsers after upgrade

Quote:
Originally Posted by dclick_denton View Post
I do have an open case, but wanted to see if anyone had this happen.

we upgraded from 8.01 to 8.03 and had a couple of issues.
First, during the windows 2-in-1 deployment, the setup routine crashed, and we had to reboot the server. when we restarted the setup, there more issues.

we finally got everything installed and it looked good - but I just noticed all the built-in Qapps and Parsers are gone. I think we are missing alot of the default runbooks as well.
case#00122200
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Old 09-10-2020, 11:14 AM
dclick_denton dclick_denton is offline
 
Join Date: Aug 2020
Posts: 3
Default Re: Missing Qapps/Parsers after upgrade

thanks to support and development, we were able to fix the problem. still not 100% sure how it got jacked, but it was likely because of the botched upgrade attempt.
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