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I cannot login NetBrain and the webpage pops up an error of "The server encountered an internal error and was unable to complete your request. Please try again"
![]() after I click the OK, there is another error "Fail to log in due to database issue" ![]() |
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Could you please do the followings to see if this issue can be resolved?
1. Test if your MongoDB is working well or not:mongo --host $your_mongodb_server_ip:27017 -u $your_mongodb_username -p $your_mongodb_password --authenticationDatabase admin2. Check IIS settings of the server which hosts NetBrain Web API Server |