[NetBrainTAC]

Originally Posted by garland.joseph

Request: A seperate mongodb user for the various mongodb clients within the NetBrain Framework.

Here is what the single user account looks like in mongodb:



Is it possible for clients to have lesser privilege?

Hi Garland,

I created a new case for you. A specialist will contact you shortly. case#00120493

Thanks

[dclick_denton]

not a product request, but more a support/website request.

Online Ticket Tracking system. I have had a ticket open for over a week, and replying to the mail is not getting any results. It would be nice to be able to get to a webpage on the netbraintech.com site to see if it was still OPEN, or closed, or assigned - or even the ability to update the ticket.

[NetBrainTAC]

Originally Posted by dclick_denton

not a product request, but more a support/website request.

Online Ticket Tracking system. I have had a ticket open for over a week, and replying to the mail is not getting any results. It would be nice to be able to get to a webpage on the netbraintech.com site to see if it was still OPEN, or closed, or assigned - or even the ability to update the ticket.

Hi dclick_denton,

Thanks fo your suggestions. The customer support portal is in developing, should be ready in the near future.
If you did not get responses for the old case, I will recommend you to send an new email (including the case number) to [email protected] which will open a new case so that someone will double check the old case information and notify the case owner.

Sorry for the inconvenience.