[Ellen1]

I would like to activate the license. But the machine doesn't have an internet connection. Please advise.

[NetBrainTAC]

Hi Ellen1, you can submit ticket to support@netbraintech.com and we will help you ASAP. Please kindly follow steps listed in attached document and send identify file to us, we will help you to activate the offline license.

Make sure that the server hardware setting is the same when you create the identify file and activate the license file, especially that the all USB ports are in the same state.

Thanks,