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Old 07-14-2017, 02:19 AM
Ellen1 Ellen1 is offline
 
Join Date: Nov 2016
Posts: 22
Default Fail to see correct version and model info

Hi, some of my devices fail to show correct version and model information in the device properties, please advise.
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Old 07-14-2017, 03:52 AM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 510
Default Re: Fail to see correct version and model info

Hi, Ellen1, could you please try to rediscover these devices with “Retrieve Device/Module/Interface inventory information” option checked? If the devices can be successfully discovered but the issue still persists, please kindly send the Qmap to support@netbraintech.com and we will help you ASAP.
Thanks,
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