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Old 07-19-2012, 12:41 PM
preston.hill preston.hill is offline
 
Join Date: Jul 2012
Posts: 1
Default Failed to get Network card address... Trunked Interface

The network card on the server needed to access various segments of our network requires a trunked interface with specific routes.

It is running Broadcom BASP drivers - has internet access, and downloaded the demo directly, yet is unable to install with a "Failed to get network card address" message.

Is there anything that can be done or that supports an environment like ours?

thank you
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Old 07-24-2012, 03:52 AM
Gerry Gerry is offline
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Join Date: May 2012
Posts: 69
Default Re: Failed to get Network card address... Trunked Interface

Quote:
Originally Posted by preston.hill View Post
The network card on the server needed to access various segments of our network requires a trunked interface with specific routes.

It is running Broadcom BASP drivers - has internet access, and downloaded the demo directly, yet is unable to install with a "Failed to get network card address" message.

Is there anything that can be done or that supports an environment like ours?

thank you
Hi Preston,

We sent the solution to your email on 7-19-2012. Did it work for you?

Thanks

Gerry
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Old 12-02-2013, 08:48 AM
Willy Daro Willy Daro is offline
 
Join Date: Dec 2013
Posts: 1
Default Re: Failed to get Network card address... Trunked Interface

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Originally Posted by Gerry View Post
Hi Preston,

We sent the solution to your email on 7-19-2012. Did it work for you?

Thanks

Gerry
Hi, this answer could be of interest for me also, could you post it on the forum ?
Rgds
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Old 12-02-2013, 10:09 PM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 416
Default Re: Failed to get Network card address... Trunked Interface

Hi Willy,

Here is the solution for "Failed to get network card address" problem.

Root Cause:
NetBrain cannot find your MAC address. - We bind our license to it. You might be using team NIC teaming in your environment.

Solution:
- Disable the team NIC and try to activate the license again.

Note:
- Our trial license does not support team NIC but our formal license does.
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Old 06-18-2014, 05:44 AM
kim@dataequipment.no kim@dataequipment.no is offline
 
Join Date: Jun 2014
Posts: 1
Default Re: Failed to get Network card address... Trunked Interface

Hi,

Im trying to activate Our trial License on a VM from Hyper-V. I'm getting the same error: Failed to get network card Access.

Are Vm's on Hyper-V supported?

- Kim
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Old 06-19-2014, 01:10 AM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 416
Default Re: Failed to get Network card address... Trunked Interface

Quote:
Originally Posted by kim@dataequipment.no View Post
Hi,

Im trying to activate Our trial License on a VM from Hyper-V. I'm getting the same error: Failed to get network card Access.

Are Vm's on Hyper-V supported?

- Kim

Hi Kim,

Hyper-V is supported.

I replied to you with the solution, we can use the case to track this issue.

Case#00009313

Thanks
Gerry
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Old 07-11-2014, 07:30 AM
Spansgberg Spansgberg is offline
 
Join Date: Jul 2014
Posts: 1
Default Re: Failed to get Network card address... Trunked Interface

Quote:
Originally Posted by NetBrainTAC View Post
Hi Kim,

Hyper-V is supported.

I replied to you with the solution, we can use the case to track this issue.

Case#00009313

Thanks
Gerry
How come you send these solutions directly to E-mail and don't post them on the board??

I also have the Failed to get network card address on a freshly installed Windows Server 2012 Hyper-V guest with one NIC, and with more that 10.000 views on this thread alone, I don't think I am the only one.

What is the solution to this?
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Old 07-17-2014, 08:12 PM
TheMicster TheMicster is offline
 
Join Date: Jul 2014
Posts: 1
Default Re: Failed to get Network card address... Trunked Interface

I am having the same problem. I'm running windows 8.1 which is running hyper-v and has vm's running under it. What can I do to get this to activate?
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Old 07-23-2014, 09:58 PM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 416
Default Re: Failed to get Network card address... Trunked Interface

Quote:
Originally Posted by Spansgberg View Post
How come you send these solutions directly to E-mail and don't post them on the board??

I also have the Failed to get network card address on a freshly installed Windows Server 2012 Hyper-V guest with one NIC, and with more that 10.000 views on this thread alone, I don't think I am the only one.

What is the solution to this?

Hi Spansgberg,

Sorry for delay.
For the Hyper-V activation, we need to create formal license and use the email to perform the offline activation. So please send the request to support@netbraintech.com if you have the issue.
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Old 07-23-2014, 10:02 PM
NetBrainTAC NetBrainTAC is offline
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Join Date: Dec 2012
Posts: 416
Default Re: Failed to get Network card address... Trunked Interface

Quote:
Originally Posted by TheMicster View Post
I am having the same problem. I'm running windows 8.1 which is running hyper-v and has vm's running under it. What can I do to get this to activate?
Hi TheMicster,

Please send the question to support@netbraintech.com, they will guide you the steps how to activate it offline. But, please note, the offline activation only works for NetBrain Enterprise Suite Advanced trial. Sorry for the inconvenience.

Thanks
Gerry
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