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Old 12-25-2012, 10:35 PM
NetBrainTAC NetBrainTAC is offline
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Default Resolve WS client login to GS server failure error "failed to send message to the server" or "The action must be retried"

**Problem:: The workstation failed to login to ES and pop up the error failed to send message to the server with error code 401 or 503, or "The action must be retried", but the ES webpage can be accessed via IE browser

**Root cause: IIS security settings were changed or modified. - IIS website denied anonymous access. - NetBrain WS client login to Netbrain server via anonymous account, while web browser to Netbrain ES admin page via Windows login account.

**Solutions:
Solution 1: Modify the IIS configuration to permit anonymous user account (i.e. AD\ok) to access the website.
a).Right-click the My Computer and select Manage menu
b).Click Computer Management > Services and Applications > Web Sites c).Right-click Default Web Site entry and select Properties, Click Directory Security tab. (In Windows 2008, from the right pane, under IIS group, double click the Authentication option>Right click on Anonymous Authentication. d).Click Edit button in the Authentication and access control pane then click Browse button and select one user in the users group or administrator group , and then type the password. e).Click OK to finish the setting.



Solution 2:
a).Create a new user account add added to users group or administrator group
b).Set the user to access the IIS website. The steps refer to the solution 1.

Solution 3:
a). un-install IIS, re-install IIS with default settings. Please note: for Windows2003 server, the setup CD or I386 folder is required to install IIS.
b). un-install and re-install Netbrain server.


Applicable to: ESv3.0, ESv3.1, ESv4.0, ESv4.1
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